Privacy Policy.

We collect information you provide directly, such as your name, email address, building and unit details, billing information, and the requests you submit through the resident portal or the concierge. When you use the resident portal, we also maintain records of your bills, payments, service requests, and messages to management.

When you pay through the portal, payments are processed by our payment provider. We do not store your full card details on our systems.

We use your information to manage your residence or tenancy, process payments, respond to maintenance and concierge requests, communicate building updates, and improve our services. We do not sell your personal information.

We share information only as needed to operate: with our payment processor to complete transactions, with service providers who assist building operations under confidentiality obligations, and when required by law.

Our concierge technology, including the digital assistant, offers ideas and suggestions only. It cannot make bookings, reservations, or payments on your behalf. Requests and messages you send are visible to the management team for follow up.

We retain records for as long as needed to manage your tenancy and meet legal and accounting obligations. We apply reasonable technical and organizational measures to protect your information, and access is limited to staff who need it.

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond within a reasonable time, subject to legal requirements that require us to keep certain records.

Questions about this policy can be sent to Contact@crestmarkmanagement.com.